natasha t.

I wish I'd read the reviews of this company before sending my phone. There are so many other reviews the same as mine, under offering, poor customer service and in my case they've told me they'd give me £10 more or id have to pay £10 to send it back. Since when is sending phone back to me £10?! I can't see anyone that had received what they've had their phone valued at, always under pay and what's worse is they seem to want to have the equivalent of a brand new phone to give you what they've offered by price. I'll be going to Ombudsman and formally complaining. Their stupid video to "prove" anything is not worth the time spent recording it as well.