Teresa M.

If I could select 0 stars, that is the preference. They don't deserve one star. This is by far one of the worst companies I have ever used. I completed the online order form but made a call to the 800 number to confirm the badge size on my order. The sales associate offered to submit my order via phone to ensure the right badge size would be placed. Ordering by phone increased the cost by $75 dollars which I agreed to just to be done. The rep called back after I paid to say the "quote was wrong" and argued that we owed an additional $200. He was aggressive in his language about what I ordered, spoke over me so I told him to cancel my order and refund what I already paid. He put me on hold for a long time and said his supervisor agreed to let us have our order at the discounted price and tried to make it seem as though they were doing us a favor.
The order arrived and part of the order was incorrect. The event for which I need the badges had to be purchased from another vendor. Custom Lanyard ignored my calls and emails about addressing the wrong item they sent. The one call I had, the rep accused me of ordering the wrong item and I told him I had the invoice with a picture and that I could send a picture of what was delivered, showing the sent the wrong items. He was rude and tried to put the error on me. They said I had to file an online claim, which I did. They never updated the status so I involved my credit card company to dispute the fee for the wrong items. Only AFTER my bank became involved did they contact me to "resolve amicably." Awful customer service, bait and switch on prices, aggressive reps who talk over you to try and make their case. Don't use this company.