Teresa M.

Wayfair appears to engage in discriminatory delivery practices. Stay with me; this is important.

I live in San Diego. I ordered a bedframe as a gift for my niece, who was beginning a year for Teach for America in Princeville, NC, the oldest US town incorporated by African Americans. Wayfair cancelled the order because they were "unable to verify the authenticity of the charge." I called my bank, which assured me they had authorized the charge. Which would seem to make the charge "authentic." Wayfair's cancellation order gave no phone number, saying only, "If there is anything we can do to further assist you, please reply to this email." So I replied requesting an immediate phone call. Three days later, I received another email saying I would have to place a new order and they would only deliver to my credit card billing address. In San Diego. Despite the fact that I had been very clear the bedframe was a gift for my niece as she began her new job. In North Carolina.

Over the course of 4 days (and 4 pages of emails, despite my repeated requests for a phone call) I finally worked my way up to the "supervisor" level. I had made it clear that their refusal to deliver to this particular address was suspicious. In 35 years of managing household moves, I've had no trouble getting furniture delivered to a new address in anticipation of a move. I listed the various companies (Pottery Barn, Cargo, Williams Sonoma, etc.) that have been happy to deliver. In response, the "supervisor" sent me a blank email. Seriously.

Now the kicker. I wrote back one last time to say that I was now going to post my experience online and that, by the way, while they had been declining to deliver to the lowly Princeville, NC address, I had just finished a whole-house renovation in San Diego and that I would not be furnishing any of those rooms from Wayfair. Get this, within 15 minutes, I had a phone call from the "supervisor" wanting to know if there was any way I would reconsider using Wayfair to furnish our home. Please note that even still he wasn't offering to make good on the original order. I said it seemed to me that Wayfair had simply refused my first order because of the delivery address, to which he replied, "Well, I wouldn't say that."

Of course he wouldn't.

If it were possible to give no stars, that's what this review would show. None. This company should be shunned.