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I am so bummed! I ordered two different sets of cups weeks ago for my daughter's graduation party. The party is this coming Saturday (today is Tuesday). I just received a call that the order was on hold because they weren't sure what color I wanted the print to be on one of the cups ordered. Because it takes 7 days to ship an order, I had to cancel the whole order. Why am I just getting called now? And in my summary of the order, the color is stated right there. Ugh. If you need these on a deadline, order somewhere else. I wish I did.
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After spending considerable time looking for the perfect party goods for my son's rehearsal...
Hi Teresa. We are very sorry about your situation! We have looked at your order and order notes from our customer care team. Your order was placed with TippyToad on Tuesday, June 09,2020. An imprint color was chosen on one set of cups, however, there was no imprint color chosen for the second set of cups. We cannot print an order unless we know exactly what imprint color is to be used. Our customer care team contacted you via voicemail message and email message on Wednesday, June 10,2020 and on Friday, June 12,2020. We received a call from you on Tuesday, June 16,2020. Unfortunately, there is not enough time to print and delivery your order. We are terribly sorry for this unfortunate situation. We are offering you a complimentary order (on us) for your next event. You will be receiving an email regarding this offer. Again, we apologize for this unfortunate circumstance. Best wishes!