Teresa L.

I used to live in South Korea, and I had used Gmarket in South Korea several times. I have to say, if you can understand Korean AND live in South Korea, Gmarket is a very good website. They do look after domestic customer very well.
BUT, now as an international buyer, I have to say I was definitely fooled by my past experience. The buyer's right and protection is way worse worse worse worse than the domestic buyers. I made 2 orders in Gmarket (total 7 items). I can't believe BOTH order went wrong. The first order, one of the clothes got returned to the seller without my consent. I just got an email said the item has returned successfully. They said I will get the refund which is a big lie. They returned my item but they NEVER refunded my money + pre-paid super expensive EMS shipping fee. The second order is even worse. One of the item was a incorrect item, and unfortunately the poor wrong item was delivered to NZ already. Can't believe they didn't even check the item (especially international order) before packing them. Now they offer me two options, I can either send the item back (has to use EMS service) and then I can get my refund or they can refund me 10% of the wrong item price and I get to keep the wrong item?! Fxxx them, if I want the wrong item, I would have bought it from the first place. Screw them, I would NEVER NEVER NEVER EVER buy anything from them.
To whom who is thinking to buy things from Gmarket, please think carefully, I've read so many negative comment about Gmarket before, and I've already though those buyers were just unlucky, I was wrong, nothing to do with their lucky, it is just simply there are so many serious problems with this website:
1. The pre-paid shipping (EMS) is only an estimatition. The final weight is not just the item, the final weight you need to pay is the items + all packing boxes, in my case, I bought three clothes and they all packed in three separate cardboard boxes and then get packed in a big boxes. So you end up paying most for the boxes...
2. They have very clear policy how to take money from you but no clear policy to protect buyers when things go wrong. You can only pray that you are lucky enough to have right items sent to you. When things go wrong, they are very passive to help you to solve the problem, and the solutions are also very unfair to the buyers. They know clearly you can't do anything to them because you are overseas
3. Terrible quality control before sending out. All the items were sent to Gmarket warehouse and then get sent out together. In my case, even the label outside the box is different from my order, they still pack everything together and sent everything out. Unbelievable mistake, considering I paid almost 50USD for the shipping
4. The quality (especially clothes) is bad, don't be fooled by the nicely photoshopped photos.
Summary: shopping in Gmarket = throw money into the water
So... unless you HAVE to buy from Gmarket, I highly recommend, save your money, Gmarket is not qualified to be the international shopping website (in terms of buyer protection, aliexpress is way way way much much much better).