Terence T.

I sold 8 extra tickets to Michael Jackson Cirque du' Soleil. These were original tickets from Cirque that we couldn't use because we cancelled our Vegas trip. StubHub said that buyers of seats 3-5 filed a claim saying that they couldn't get in their seats and wanted their money back AND a penalty of almost $200. I contacted Mandalay Bay and Cirque headquarters to find that the buyers DID use the tickets (based on a scan report) and that the Box Office reported that there were no issues reported by ushers for that show. And, to top it off, my niece and her husband -- who had seats 1 and 2 in that row for that show -- indicated that the three people used the tickets and evidently had a great time. They provided email testimony -- all of which I provided to StubHub Marketplace Investigations.

In talking with StubHub Marketplace Investigations, I find out that all a buyer has to do is file a claim that they weren't able to sit in their seats. The seller on the other hand has to contact the venue to find out if the tickets were used (via scan report) and if there were any problems, contact the box office to see if there were any on-premises issues with seating, and arrange for a conference call to prove your story.

The thing that irritates me the most, however, is the condescending tone when, upon proving that I followed procedures exactly and that the buyer clearly is scamming StubHub, I was warned to please be careful with all ticket inventories and be sure all listings are fulfilled with the latest generated version of the tickets, just in case, as we cannot guarantee this same exception will be made in the future should a buyer report an issue. WHAT EXCEPTION?!

Sell your tickets on Eventbrite, eBay, Ticketmaster, VividSeats. Just avoid StubHub.