I am very disappointed in Cosmo Prof and their customer service! I have been a customer for many years. I placed an order September 5th, it is now September 23rd. I have received partial shipment with no indication when I would receive the rest of my shipment. I have tried to call on 2 different occasions and was on hold so long that I had to hang up. I emailed customer service 2 days ago and have not received any response. That is VERY poor customer service.