Teiarra J.

I was a valued, faithful customer. I would spend at least $500 a month or more shopping. One day I placed an order. Hours after it was suppose to arrive I went back to my account to see if I was sent something that I missed. I was unable to access my account as if I was logged out. When I tried to log back in an error message popped up. When I called customer service they informed me that my account was deactivated. The gentleman was unsure how it happened. I was than transferred to a manager who was unsure also how my account deactivated. I was told I'd get a call back in a few days. 4 weeks later nothing, no response. When I called back I was again told they were unsure how it was deactivated and would now reach out to me through email in 48-72 hours. The women I spoke to sounded irritated that I couldn't understand her name and the whole time was flat like she didn't care. Back to the waiting game.
There were minor issues with my orders at times but dealt with it but this was unacceptable.