Ted S.

My most recent order contained a puzzle that I did not order and was missing one puzzle that I ordered for which I was charged. I would have thought that, in light of my purchase history, the response to my report would have been to ask what was missing from the order and to assure me that a replacement was on its way. Instead, I was asked to essentially prove that I got the wrong puzzle by taking a picture of it and sending it to FineArt. I am not inclined to waste my time trying to resolve a problem that I did not create. I will not be making purchases at FineArt. Ted