Tommy B.

Don't trust them, they are a middle man that has no control over what they are selling you. I contacted them about some flooring that was specified for a project, they told me that had the material in the quantity i needed. I specifically asked the guy multiple times, "is it all the same lot number, i can't have different dye lots", he swore he had the material quantity i needed all in the same dye lot. I placed the order than got a phone call from an "order processor" who i again reminded that I needed all of the material in the same dye lot, she said she understood and then called me back the next day to tell me that her supplier was asking her if this was multiple rooms and the size of each room. I told her i know what they are trying to do, they are trying to sell me multiple dye lots and I explained that I needed all the same dye lot. This went back and forth for about 2 days before they admitted they didn't have enough in stock for my order because it wasn't all the same dye lot (again, nothing more than middlemen). She then told me it would be about 10 weeks to get the material because it had to be made, again lying middlemen. I get a follow up email on August 11th that says my material will be ready on October 17th. While on vacation the week of September 25th, they send me an email that says my material is ready and is shipping and i need to be available to receive it on September 27th. Which is great except i'm out of the country on vacation with limited access to email and my "order processor" received an return email notifying her i was out of town with limited access to email but hey they don't care they already got their money now it's my problem and they don't have any control over the freight company. So they ship the material anyway, even though they know i'm not there to receive it, and suggests I find someone to make sure i accept delivery or i will have to pay additional charges from the trucking company.