Elizabeth R.

I ordered an in stock tile on Sept 6 and was told my shipment would arrive in 10 days from Florida.
The order wasn't even processed in 10 days. The person who takes your order has no authority to follow up on that order and can not help you regarding anything as you have to speak to order processing.
The person I ordered from quit the very next day and I was shuffled over to someone else who said I cant help you. Of course order processing is a message machine that you can only leave information. (you never get to speak directly to a live body.)
After emailing and calling every day to get my order acknowledgement I finally had someone assigned to my order who said they would get it processed ASAP. That took another week of calling asking for the shipping and tracking info.
While they have a 3 page order review process to tell you about your delivery, returns, freight notes etc., they send an additional 2 page email about how to accept an order which basically says if you have damage in shipping too bad because we charge you $500 dollars for a "pre claim inspection"
My tile was delivered on a pallet that looked like an elephant had sat on all of the boxes. The fact that they were taped first and then shrink wrapped on the pallet tells me they were already in this condition when leaving the warehouse.
Too irritating to deal with this company ever again. I have learned my lesson
BTW my tile just showed up on October 6.20 days after they said I would have it. In light of many deliveries I deal with I suppose 20 days is not bad but I switched my spec to an in stock tile so I could keep my project moving. 30 days from order to delivery was not what I was told it would be.