tbizzelltx g.

I got some very good deals on two yeti bikes (previous models). Shipment of 1 bike went great. Something went wrong on the second shipment and it was delivered to an old employer address that I had not been near in 14 years. I had taken the address off of my profile.

A notice came that the bike had been delivered, but not to my home. I just had 3 packages delivered to my home address. The package showed up at the old work address. UPS left it in the 2nd floor lobby outside a vacant office without a signature ($6000) MTB.

The customer service rep acted like the whole thing was my fault. It did not occur to him that they lack the proper controls for confirming purchases of big ticket items and the addresses. The company used 3rd party insurance and authorized UPS delivery without a signature.

I should have caught the mistake. A similar bike 29" vs 27.5" wheel size had just been delivered about 3 days before this one to my home address.

Is it too much to ask for a signature on big ticket items like this. Is it too much to not go into automatically blame the customer mode.