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I paid for 2nd day air shipping ($34) for 3 items and my items didn't arrive until 7 days after my purchase. Apparently they were closed for 2 of the business days that week, but that wasn't posted on their website. Additionally, when I called on the day my items should have arrived, my items still hadn't shipped yet but they told me it was too late to cancel my order or refund my rush shipping charge even though my items were going to arrive AFTER my event. Worst customer service on the planet.
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I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to...
The dress did not fit despite using measurements. When I returned it I was given a store credit...
We're very sorry for any confusion! Once an order has been placed it cannot be changed, altered, or canceled per our terms and conditions. The shipping page states "Business Days are Monday through Friday (non-holiday)." and our contact us page stated which days we were closed. They are scheduled to be delivered on 1/4 which is 2 business days from when shipped and the event date listed is 1/5. If you need to return the dresses once they have arrived, please feel free to do so and contact us if you need any assistance with the return!