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Ordered a part November 25th 2018 for my dad and once it was received it was damaged along with the packaging. I called once to exchange. They said manufacturer was closed until 1st of the year, but will send the order through. 1 week into the year I called because I hadn't recieved any correspondence from them and tell them I want a refund. "In 24-48 hrs you will receive a confirmation email and we will credit your card back. Nothing. Called again, said the same thing
It's been over a week since then. I sent an email last night, never got anything back. STILL NO REFUND OR CORRESPONDENCE FROM COMPANY.
Now my dad is out 140.00. WHAT A JOKE. This company should be ashamed of themselves.
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Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Taylor,
I apologize that you had such a negative experience with us. In case of damages done to ground packages (non-freight) the replacement or refund is processed within the next 3 business days or upon pick up (whichever happens first). To have the situation resolved right away, please get back to me at alison.rh@carid.com with the order number (starts with 27 or 28), I will look into the issue and rush the refund for you. In case the situation already resolved I will be more than happy to issue the compensation for the inconveniences caused, just please reach me out.
Thank you and have a great day!
Sincerely,
Consumer Relations Team at CARID.com