Taylor D.

I hope somebody reads this and chooses not to use this company, because it was one of the worst experiences with a company I've ever dealt with. I booked a flight through justfly for my honeymoon. I had to change our return flight to 3 days earlier due to an unanticipated work conflict, and called to do such 2 months in advance to our itinerary. This led to hours on the phone with customer service representatives that were clearly being compensated by commission, who were marking up the price to change our flights by 250%. If we wanted to change our flight, it would have cost MORE than buying an entirely new ticket. There were hidden costs at every turn, from cancellation fees to rebooking fees to commission fees. Whenever I start backing out, they suddenly reduce the price to change flights by $100 in an attempt to reel me back in, but the price to rebook is still above the price of just booking an entirely new flight. After calling the airlines I booked it through, rebooking fees only would have cost $200 directly - but through justly, somehow they kept saying that our flight change would cost $750 PER TICKET.

In short, I would NEVER recommend this company to anyone. I will never use this company ever again. It has turned my honeymoon into an absolute mess, and now we can't afford to rebook the trip at all. No one in the company had any sort of compassion or flexibility, and it was clear that the second you wanted to make any sort of change, the unforseen fees would be astronomical.