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Tatianna P.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Pets & Animals

Member since August 2018

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1 Review by Tatianna

8/19/18
Just to provide background: I am a regular Petco customer. I purchased two guinea pigs from Petco back in February and have planned to buy more. My boyfriend and I spend hundreds of dollars buying all of our pet products from Petco. Friday, my boyfriend bought bedding and hay for our pigs and let me know that he saw a beautiful, fluffy brown baby pig that he thought I would love. So yesterday, on a beautiful Saturday, I drove to Petco to see this pig so I could decide if we would add him to the family. When I arrived at the tank, the guinea pig was hiding in the hideaway, so I could not see it. I looked around for someone to help us. I finally made eye contact with an employee (name tag: Rai) who asked how they could help. I asked if we could see the guinea pig. Rai responded "Well do you plan on buying it?" Confused, I asked her to repeat the question and she said again very confidently "Are you going to buy the guinea pig? I will only let you see it if you plan on purchasing it." Completely shocked, I walked away and looked for another employee. Rai approached the employee I was waiting to speak to, so I asked her if there was a manager available. Confidently, she told me she was the manager. I asked her why I would need to promise to buy a guinea pig before seeing it. She stated that groups of kids come into the store asking to see pets, so she had to be certain. I asked if I looked like a child? She said "No ma'am..." then said "Well, I can get someone to show you the guinea pig..." At this point, I was too hurt and offended to even stay in the store. My boyfriend and I left. I am deeply hurt at how I was treated not only as a loyal Petco customer, but as a person. I am also disappointed that I did not see the guinea pig I was interested in. If this is how Petco treats their customers, they don't deserve them.

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