Tatiana G.

Horrible experience! I am doing home renovation and my primary materials source was Lowe's, which converts to thousands of dollars spent there. Most recent experience put an end to it. I purchased sliding closet doors and paid for the delivery to my house (as I have no means for bringing it by myself) so, the door was defective, I called customer service and asked to bring me a replacement door (since I paid for the delivery in the first place) to my surprise I was refused the delivery, the only option they gave was to bring the doors myself and have it replaced in the store, which completely defeats the purpose of initial delivery. Their excuse was that it is probably manufacturers defect so they are not in position to incur delivery expense, when I tried to explain that their position simply cost me delivery money for no proper goods received, they started repeating same phrase, that they are not able to do anything about it...