Taryn R.

I purchased a couch in January 2022. It is July 2022 and the couch is STILL not here. Customer service gave me the run around and kept saying it was a "global supply chain issue" but then told me the couch is manufactured within the United States? It doesn't make sense. I received a call today (July 6th) that the couch is ready WHOO HOO, but can't be delivered until mid-August! The sales person at the store (Robert at Avalon- Georgia) giggled on the phone when I told him how frustrated I was, and he said "yea, that's an unfortunate situation." I will never purchase from Crate and Barrel again, and I will tell everyone that will listen of this awful experience. What a horrible way to run a company. If you can't walk out the store with it... don't order it!