Tara M.

This site is the worst. I made a hotel booking. Within 5 minutes I realized I erroneously made a mistake and called immediately elvoline. They would not switch the dates adn the robot on the other end of the phone just repeated "I am sorry, the cancelation policy is quite clear". Expedia let's you make changes within 24 hours. Use them and I normally do. Elvoline automatically pop up with this particular hotel, Albergo Terminus Hotel - Como, Italy, so I jsut used it cause it was late and I was tired. Now I won't use hotel or Elvoline though Elvoline is the culprit - the hotel does use this service so they are partly responsible. BEWARE - DO NOT USE ELVOLINE! I cancelled reservation and will dispute ELVOLINE via my credit card company.

This site is the worst. I made a hotel booking. Within 5 minutes I realized I erroneously made a mistake and called immediately elvoline. They would not switch the dates adn the robot on the other end of the phone just repeated "I am sorry, the cancelation policy is quite clear". Expedia let's you make changes within 24 hours. Use them and I normally do. Elvoline automatically pop up with this particular hotel, Albergo Terminus Hotel - Como, Italy, so I jsut used it cause it was late and I was tired. Now I won't use hotel or Elvoline though Elvoline is the culprit - the hotel does use this service so they are partly responsible. BEWARE - DO NOT USE ELVOLINE! I cancelled reservation and will dispute ELVOLINE via my credit card company.