Tara L.

This was a nightmare trying to purchase just one book. I changed my address in my account and purchased the item, then when I received a confirmation email it said it was shipping it to my old address (where I DONT have access too) so that was a great start. I contacted someone and they basically told me I was SOL. So I had to go through the post office and eventually picked it up and sent it back. I tracked my package and saw that it had arrived to their facility. I didn't get any confirmation that it was there and checked my bank account after 3-5 days to see if I got a refund. It's been over a week and still no refund. I contacted someone via chat because their email help desk is a JOKE. They told me then when my refund was processed in my bank account, but it wasn't the full amount because they take 10%. MAYBE TELL PEOPLE THAT. Such a shame because I used this website for years and had no issue. Count me out when using this website again.