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I use to be a Graze fan but NOT anymore! I ordered weekly snacks and they were pretty good. The problem they charge you for snacks you do NOT receive I also tried contacting them three times through email (they have no phone number) and no response from them. I also went on their website to cancel my membership. After not being able to cancel my membership and no response from them I went on to their facebook page. I posted a complaint on their facebook page. They got back to me finally with saying contact them through email. I wrote back to them with this: Hi Graze, In case you didn't realize I've already tried emailing you through *******@graze.com and got NO response? I also tried canceling but get an error every time? Would you PLEASE cancel my account. I've also read from many of your past customers they have had the same troubles with canceling membership? I'm thinking you might have something set up on your website to make it impossible to cancel membership but hope this is not true. That would be dishonest. *Please think twice about this company before giving them your credit information!
Tammy P.'s review of Graze earned 15 Very Helpful votes
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Hi Tammy,
I'm really sorry to hear that you had some trouble with your order, and that you didn't receive some of the snacks that we sent you.
It's really important to us that our grazers can cancel their deliveries whenever they want, so we'll always be happy to help with any issues that may arise. We do our best to reply to every email sent to our hi@graze.com address within 24 hours during the week, but if you ever happen to have trouble with this again, you can also use our contact form: www.graze.com/us/help/contact
I can see that one of my colleagues was able to help with your missing delivery last month after picking up your email, but please don't hesitate to get back in touch if there is anything else we can help with - we'll certainly be happy to assist.