Ordered five matte liquid lipsticks for my girlfriend. They tell you that it's three to five working days, and then you will receive an email telling you it was shipped. Never received said email, so I tried to call - there is NO customer service phone number. I had to email them several times before I got a response. The only reason I got a response was because I threatened legal action. Funny how all of a sudden, I go from no response to suddenly, my order has been processed and is on it's way the same day I send an email threatening legal action.