My family and I love the brands carried in store. Some are a little expensive, but are worth every penny because they are so comfortable. Customer service in person and on the phone has always been very helpful without hovering.
Tip for consumers: I cannot vouch for the website, but the stires have been helpful with a good selection.
Products used: I have never needed a refund, only a size exchange. I have purchased Voori, On Clouds, Souther Comfort Shirts, Patagonia jackets, etc…