Tami E.

Flighthub is definitely the worse service I have ever experienced in my life. After reading everyone's reviews you can definitely see a pattern of bad customer service, such as being on the phone for them for several hours, getting your call transferred to another person multiple times, hanging the phone up on you and if it was by mistake not even calling or emailing you back. They will always say "I'm sorry" but can never resolve the issue or they will say that they will take the concern to the escalations team and someone will contact you. As everyone can see the escalations team doesn't do anything or resolve any issues, if they did the reviews would be better thanking the escalations team for all their hard work.
I have been calling this company for the past 5 days and no resolution has been made. I have sent several emails to every email address they have and have not received one reply or phone call acknowledging my emails. I was on the phone for 4.25hrs with them trying to book a trip with a credit that an airline company granted me to go anywhere within a year and this was also documented in my file. Flighthub informed me that I could only use the credit for the destination that I originally booked. Every time I spoke to a representative I got different information about my credit. This is ridiculous to the point I asked flighthub to email me the note that the airline company sent to them in regards to my credit. They sent me the email which was a false statement that the airline company never sent. I also emailed the airline company that email so they can see what flighthub is doing. I also cc'd flighthub on that email so everyone is in on the loop. Of course no reply because they don't care. They can't keep saying "sorry" and not do anything to rectify the situation. It is unacceptable to have any customer on the phone for 4.25hrs from 3:30pm-7:30pm. All I got was "sorry". I was at work during this time and lost wages because I had to be out of work to talk to representatives. Saying "sorry" is not going to pay my bills, or groceries. I should be compensated for the time I spent for the representatives false information they provided and not being prepared when I gave them my booking number.
You would think a company who keeps apologizing and saying that they will have the escalations teams take care of concerns would try and handle this situation asap.
I spoke to the supervisor and manager and they couldnt even help me.
It's really sad that company's like this exist. I work very hard for my money and saved every penny to go on my trip. 4.25hrs is a lot of wages lost. It's even more sad that a fake email was sent out stating the airline company sent them that email.
I pray that no one goes through what I went through.