If I could give a 1/2 or a 0 star I would. I requested that they call instead of fax, as my vet does not have a fax. Two months in a row they faxed instead of calling. If this needed medication was for a non threating medical condition I would say ok due to their prices. But my dog has Congestive Heart Failure and cannot be without his medication more than 24 hrs, he could die. They mess up, 2 months in a row, and want me to pay the rush fee. The savings is not worth the life of my dog. Terrible customer service.