Offering high price then drop it once they get the phone. My phone was in case since day 1. And they showed me scratches on the screen, their finger prints all over the phone and ofc dropped the price by half what I was offered. Then contacting them to send my phone back because I'm not happy with the price they offer and no reply, get ignored. So you got no option but just to accept their offer or it will be accepted automatically in few days time. They making good profits out from this, reselling. My advice to you is sell your phone somewhere else or in person where you can say no if they trying to play you. But once you send your phone in for them… you're done. Don't even want my phone back scratched up…