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I ordered many items from this site. I either got XL items (I ordered small), items I didn't order or I did not recieve the item at all because they cancelled but kept my money. Was dealing with a customer service rep named Robbie as soon as I sent him photos of proof and all my matching order numbers, he has fallen off the face of the earth and will no longer answer my e-mails. Would never order from here and will continue leaving negative posts everywhere I can until I get my money back!... since I posted this review MONICA ( a supervisor) contacted me to "TRY TO HELP" that in itself has been another scam! She asked for the same info I already sent, then when I sent it for the third time, she said she was handing this back off to the first person who stop answering my e-mails the first time! Do not buy anything from this site they will take your money and you won't get anything in return!
Tamara K.'s review of Wanelo earned 6 Very Helpful votes
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Tamara, I'm very sorry you are having issues with your orders. Cancellations do sometimes happen when sellers have a limited quantity of popular and trending items and sell out during the time you are placing your order. When this happens, charges are refunded immediately but typically take 2-10 business days to post onto your account. I'll send you a private message to learn more about your order and your communication with Robbie so we can prevent it from happening in the future!