By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of 6 products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items, I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock informed me that the item I ordered would not be in stock and that they wanted to cancel my order.
As long as they can't ship all 6 items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered 6 items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten business philosophy that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19 and Dive Stock is making excuses to me that Cressi can't ship new fins due to production line cutbacks and workforce reductions.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a business philosophy that is far from customer-first!
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.