I was lied to about the term of the service, our rep told us 1 year. I found out it is 5 years and if you don't cancel in writing they automatically renew. They will not let you out of your contract for any reason, only try to change services to keep you locked in your contract. I wish I would have never used their services. Wish I would have read reviews about Cintas first. Avoid this business at ALL cost! Wish I could give the a zero rating.