My experience with this company has been nothing short of amazing! I was desperate for personalized gifts for my co-workers after having bad experiences with other online companies. I called the company and someone actually answered the phone! That was more than I had got from anyone else. When I expressed my concerns and fears she walked me through everything. After we hung up we communicated via email for the remainder of the process. They emailed me a draft of what my product would look like and until Sara and I liked the end result we kept working on it. I then approved the design, they processed it quickly and I received it 2 days later! The prices couldn't be better and the customer service is impeccable.