T. H.

What a shady "company" this is. Their practice works like this: You purchase a ticket from their website, and receive an email that your purchase has been complete, and informing you that you will receive a second email that contains a link to "claim your tickets", but the second email may or may not ever come.
When my wife purchased tickets, they stated that she needed to "download our app", and when that didn't work, she was told that "we can only transfer tickets to email addresses that match the email address you have registered at Ticketmaster". Finally, two days before the day of the event, after we had already left home for a trip to the city where the event was going to be held, the email showed up, and she was able to download the tickets to her phone wallet.
When I purchased tickets two weeks ago, same process, but the second email still has not arrived, even though they claim it was sent. After waiting on hold for 30-minutes, their phone tree finally allows a callback request within "48-hours". I have been through that process twice, and when someone did finally call back, they offered no solution to have the second email resent, and instead, insist that I "look harder" at my Inbox for the email that never arrived. With less than a week to go before my event, they told me to "be patient". What an exhausting attitude on their part.
They are very unprofessional, and discourteous. Next time, I'll pay more money and buy tickets from the ticket monster that we all hate. None of us wants to keep doing that, but at least when I buy from them, I know the tickets will arrive.