S B.

August 24: Ordered critical meds for my pets
August 29: Still have not received anything. Called. Chewy rep says "Meds are shipped today"
Sept 2: Still nothing. Called. Chewy rep says "Meds not shipped; Still waiting for approval from your vet"

It's Labor Day weekend so that will not happen until Sept. 4
Sept 4: Checked with vet and here is the real history:
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Aug. 24: Chewy received meds order over the weekend
Aug. 26: Chewy called in the meds over the phone Vet was clear they do not do VERBAL prescriptions [that should have been obvious!]
Aug. 27 AM: Chewy sent a faxed request for prescriptions; Vet approved and faxed back
Aug. 27 PM: Chewy said they did not receive fax; Vet faxed again prescription a 2nd time
[Saw proof of fax so Chewy did get the faxed prescription 2x on Aug. 27]
>> but nothing happened. Chewy does not ship.So:

Aug. 29, when I called: I'm told "meds are shipped" but they are not!
Sept 2:, when I called: "No, meds are not shipped; waiting for approved prescription from Vet"
That's when I cancelled my order with Chewy.com and ordered at VetRxDirect which process my pets meds orders in less than 1 day.
In the mean time I scramble to bring cat to Emergency Vet to get emergency meds to tie me over during Labor Day weekend before receiving shipment from VetRxDirect. I blame Chewy and consider they should reimburse urgent pet care I had to pay because of their incompetence

DON'T BUY MEDS AT CHEWY.COM THEY WILL LET YOU PETS DIE BEFORE SHIPPING THE ORDERED MEDS.
Buy instead at VetRxDirect which are more efficient and care about ensuring critical meds get to your pets fast.

Got apologies from Chewy and they will not do it again and will take care of getting the prescription order... yeah, right! Just got email on Sept 4 that my order will be cancelled because Chewy still has not supposedly received the prescription from the vet.
#incompetence #mortalNegligence