Sydney T.

If I could give this website a 0, or even a negative I would! I bought tickets over 6 months before the concert, and they emailed me 2 days before the concert saying "we will be unable to provide your tickets, please pick a different one" because of this, I was upgraded from the upper level to pit. I was so excited and couldn't wait to get my tickets. Then, after 2 days of emailing and calling them back and forth trying to understand why my tickets weren't coming through, they assured me they had the tickets and I would get them. It wasn't till an hour before I was supposed to leave for the concert that I got an e-mail saying I was issued a refund. I called them and I was met with rude service, being unhelpful and basically telling me it was "my problem now since they refunded me" (It's been 2 days now and I still haven't gotten my refund). So, because of viagogo, I thought I had tickets for 6 months, then I got false hope that I would be in the pit, then I was unable to go to my concert at all. PLEASE never use viagogo you will just be let down!