sydney r.

I would give them 0 stars if I could. I sent back my item (GUS*******) almost immediately after receiving it because a. It was super cheap material & b. It was in boohoo packaging? On June 2 I emailed them asking where my refund was and they responded saying "As soon as your order is processed in our warehouse we will release your refund. The whole return process can take up to 28 days."

Now, I emailed them again exactly a month since I sent my package back and they tell me the package did not arrive at the warehouse and I need to show proof that I sent it back or else I do not get a refund? So they change their original story from not being processed to now lost. I have NEVER had a package lost with USPS until I shopped from Nasty Gal and this was my first and LAST time shopping with them. BUYER BEWARE!