Swapna T.

Hi, I have travelled with Neem Holidays in July 2018- Glimpses Of Europe. Overall I must say, they really try to give best to the tourist. I really enjoyed my Europe tour in hardly any amount with lot of fun. But I would like to mention few things which had disappointed me. I have faced lot many problems for Pre departure formalities. Sales guy who sold me the package was not responding properly on queries raised after booking amount was paid. I had to be very patient and follow up with different staffs all the time for docs required for visa purpose. Not sure, how correctly visa docs were checked in first place, as mine got rejected and had to go through again through all process which was very frustrating. Staff is helpful but more professionalism is required. Worst part was, I was told that cheque will be deposited only after visa comes, but same was deposited immediately after visa appointment and after rejection of Visa, I had to arrange cash in my account again by breaking my FD's. So one must keep a tight follow up for visa, as not only me but one more couple's visa was rejected in my group. 2. Neem must think and shud not continue the First hotel- Kyriad bouquet in Paris.Hotel rooms are so compact, there was no place to move around in the room after keeping our two bags. Over and above they serve breakfast in a very shabby manner and in very bad ambience room. They offered us one Croissant and one hard bread which no one in group could eat. After asking for one more croissant, staff replied this was limited breakfast and cannot serve extra. This was so rude. Neem must think on this for sure. 3. Paris tour Scheduling was improper. Freshening up time should be kept between Day and Night tour. We were asked to wait at Louvre for long time after which our guide was gonna take us for dinner and again we were told to wait for 2 hrs in garden and then Night tour. There was no proper shaded place even to sit and we all with senior citizens found it very tiring. We found very difficult to convince our Tour guide to take us back to hotel and we all had to plead him for taking us to Night tour even after paying him for fuel, which was hardly 30 mins from hotel. We were feeling as if were at mercy of him and this was so ridiculous.
4.Tour is supposed to be considered from perspective of travellers/guests more than Guide's comfort and drivers comfort, which was not in our tour in many cases. 5. We were asked if we wish to see Swiss Bank and we need to pay for fuel if decided, as few disagreed the same was cancelled. Later we found that my friend who travelled in Jewels of Europe, it was shown to them without taking any extra cost as it was near by to the Lion monument, same point which we also had covered.
Rest Tour was really nicely managed. Our tour guide was giving us information on places we were visiting and took good care of all of us and I was satisfied with all rest hotels. Our tour was worth it and value for money.