I purchased an item from Gilt for a gift and was anxiously awaiting its arrival. Upon tracking the package, I saw that it was one day from my house and the shipper requested that the package be returned. I contacted Gilt to inquire where my item was only to be told that 5he site had a technical glitch and the item should never have been sold to me for that price. I was never notified that my order was cancelled. They just took the item back without so much as an apology and an explanation. I now have no gift for my daughter. When I contacted Gikt they had no explanation as to why they didnt notify me that they were cancelling my sale and no apology. They should have offered immediate notification to allow me to buy another gift or offer a discount code for the item they cancelled. Disgusting!
Hi there,
I'm so sorry to hear this! I would be happy to look into this for you.
Please forward your order number to service@gilt.com and place ATT: Maureen in the subject.
I promise I will do my best to clarify this situation for you.
Warm regards,
Maureen
#giltervice