Svitlana D.

About 900 usd is blocked on my account.

Technical support does not respond in the chat, nor does it respond to letters from my email.
Tech support only responded to the support.freewallet.org form.
I are required to pass the KYC procedure.

I had to get an international ID. This document was quickly reviewed.

After that they asked for a photo of themselves in front of the image "Attention".
The form for "Additional documents needed" in the web version does not work, there is no form at all.
There is an Application for Android form, it's empty, it only has the "Submit" button. Is the bug made on purpose?

I sent a photo of myself in front of the image "Attention", a week has already passed. But the International ID was checked in 1 day.

My issue has not been resolved since September 5,12 days have passed already.

Technical support replies: "We've already sent you a reply in another chat. Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets."

I am worried, it seems that they are trying to deceive me.
There is a war in my country. I don't have a job. Freewallet is also trying to steal my money.

UPD: My account was verified and unlocked on September 19th.