Svetlana K.

I ordered a lot of things on-line. Half of it was a perfect size for me. However some dresses were too big even though it was the same size S and my bikini were too small. I tried to return at the store. However, I could not get my money back. The only option was to get a store card, which was ok, because sometimes I go to Forever 21. However, some things such as belling suits and bikinis could not been returned at the store... WHY? So you have to ship it back. Shipment I had to pay myself. Plus... I never got my money back. I sent my bikinis on time, but money were never refunded. I called in a month since there says allow 2-3 weeks for company to credit your account and I gave it extra week or so. When I called, customer representative told me to email my receipts with shipment to them just to show that I shipped my items in 10 days. However, the email address that was provided by representative was not accurate, I had to find it myself on Google and it is another story. There are a few email addresses and not all of them are valid. Than I called again to a customer service and they told me that I have to allow them to process my request. Anyways, long story short. I never got my money back and an excuse was that my claim was frozen or declined since it was more than a month since I returned my clothes and they can't send them back to me.
I will never recommend online shopping at Forever 21. Because of $35 just to lose a customer is not worth it.