Sven B.

Samsung's customer service is absolutely horrible. Their lack of ethics is evident in their continuous lies. They lied on a previous purchase, for which I have the chat transcript, and on my most recent purchase, a 75 inch QLED TV which will be my very last, as I have wasted enough time with their idiot representatives! The public should be warned about their bull $#*! – today's case being that they expected me to wait around for delivery between 1 pm and 5 pm - which will not happen until tomorrow! Their loss – not mine!

Don't ever buy their software. Whenever you'll need to reinstall it on the same machine that you've just upgraded, or if you are one of those people who format their hard drive once a year or so, they will lock your serial number - meaning that you can never use it again - even though you're following their licensing terms by using their software on only one computer. Their customer support team is useless, and all they do is send you useless emails with patches, which you can't use because you can't even install the program. Then they'll direct you to Nova, who is the seller of the software. Nova, apart from being extremely rude, will tell you that you're not allowed to reinstall the software after 30 days, and that you'll have to buy a newer version. Clearly these guys are scam artists. I expect this post to be deleted by Ancestry.com, but rest assured, it will be posted everywhere else for everyone to see.