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Suzanne W.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Health

Member since April 2020

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1 Review by Suzanne

I am writing this review because I am outraged at the price increase that I experienced trying to buy my contacts this year. Upon renewing my contacts I found that the price per box went from $39.44 /box in 2017, $38.94/box in 2018, $38.94/box in 2019, to $53.28/box in 2020. That's at a bulk discount. If you don't buy in bulk, they are $73.28/box. WHAT? In 2017, 2018, 2019 there was a processing fee of $18.49. This year, the processing fee is $46.75, an increase of $28.27. How do you justify this processing fee? Why has this fee more than doubled? Last year (2019) my total cost for the contacts were $182.20. This year if I were to purchase the exact same contact lens they would cost $260.37. Why has this exact same order gone up $78.17? During these difficult times of uncertainty, I feel outraged at this increase.
Jennifer C. – Lens.com Rep

At the start of the year our prices have changed, which is why you are seeing a price difference. Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. If you have any further questions, please give us a call at 1-800-536-7266 and we would be happy to assist you. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com

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Jennifer C.

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