Suzanne V.

Just flowers has provided extremely disappointing service. I placed my order on May 9th for a bouquet to be delivered on Mother's Day the following day. I did not receive a confirmation email summarizing my order, my order was not delivered and their customer service never picked up the phone. Their customer service ended up replying to my email 2 days after my first attempt to contact them, saying that a delivery attempt was made but the address didn't exist so the delivery was not completed. They conveniently didn't specify which address they ended up using and never notified me of an attempted delivery. I order these flowers for that specific address every year and have never made a mistake on this address, which leads me to think Justflowers is simply trying to find an excuse to justify their delay. This was just a terrible customer experience from beginning to end, stay away.