Suzanne R.

I fell for this mask company to provide reliable products in a time efficient manner. There is no transparency as to what is going on and I feel like a total chump for buying all these masks from "brave new look".
VERY DISAPPOINTED!
1- # ******* - received DEFECTIVE after 7 weeks and no one will respond from your "support" I sent an explanation and photos June 8,2020.
2- #******* - order placed April 25,2020 - 7 weeks ago - was told in an email that the order was going to be 'expedited' (whatever that means) shipped May 31,2020, today is June 12, three weeks later - NO MASKS! What is going on? No responses from 'support'
3- #******* - 4 masks, one month ago, no idea where are they?
4- Order #******* - 4 masks -Wonder where the masks are? No one will respond to the support request.

Your company has no problem collecting everyone's money but then you have no idea where our masks are and there is no support offered other than a blanket email statement that I'm sure we all receive. And then i read thru horrible reviews from customers and find this "VIP SUPPORT" email address in another customer's complaint?
All customers are VIP
What is going on?

*******@bravenewlook.com
Victor, Ice, Purple, Seal, Umbrella, Purple, Purple, Orange, Richard, Table
*******@bravenewlook.com

Found this info on Pay Pal:
Seller contact
Brave New Look
*******@onlineshirtorders.com
*******445
(Eight, fiVe, fiVe, fiVe, fiVe, niNe, foUr, foUr, foUr, fiVe)

A Huge BRAVE NEW DISAPPOINTMENT

I want my money back!