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Suzanne F.

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Experience: Clothing & Fashion

Member since April 2019

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1 Review by Suzanne

Dresses are not fit for purpose and don't look anything like the pictures.

Please be aware they will not return or refund.
Milly H. – Millybridal UK Rep
Hi Suzanne,
Sorry to hear that you are not satisfied with the customization service. As to the custom made dresses, our tailors make dresses according to measurements without seeing you in person, and measurements are just numbers of one particular point on the body. It is hard to make the dress fits like a glove. It is known that there are at least 2-3 alterations for the store dresses. We know that your reviews are out of kindness and wish we can do better for the custom-sizing service, We will surely give your feedback to our production team and we will try our best to improve our service.
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
As to the reviews, we did not remove it and it can be seen on this page.
Sincerely sorry for any inconvenience and may you have a good day!
Pls, feel free to contact us if you have any questions. Our email address is service@millybridal.org. We are always here to help.

Kind regards,
MillyBridal Customer Care

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