Suzanne C.

Please read my entire review I'm all about the fact's.
Henkel US, or Aetna Insurance decided to switch my prescription coverage to Caremark. I have the usual problems (screwed up prescriptions, auto text messages saying I'm covered/not covered on the same day, filled prescriptions/not filled when I pick them up, etc) with my prescriptions that everyone has until last week. I'm 58 years old have auto immune disease, osteoarthritis, now degenerative disk disease that over the past few years has caused me to be on more medications 9 to be exact. I'm now able to control my pain and function as a normal person. I put weight on the most in my lifetime. I stopped drinking, I walk 3-4 times a week, I changed my diet, I lost 12 of the 70 lbs put on. My Doctor decided after a year of me working on myself to help because I'm now borderline diabetic and my cholesterol is getting to the point of medication, More Prescriptions. She prescribed weight loss medication. Denied. I was told to have my doctor file an urgent appeal so it would go through. Denied. I was told to call Henkel US Benefits Customer Service. The Benefits service representative transferred me back to Caremark. Another Caremark representative stated ALL weight loss medication is NOT COVERED. Final answer Caremark does Not Cover Any Weight Loss Medication, Zero.
I asked the representative why I had to take Numerous Medications to not have a stroke or heart attack or become a diabetic when ONE Weight loss medication could prevent it and possibly stop my blood pressure and some pain medication. I informed him that all the Weight Loss medicine is temporary (some are 3 months, some 6 months) that the medications available state it helps with your blood pressure, cholesterol, diabetes, pain, etc your overall health, along with the possibility to stop taking certain medications altogether. Isn't that what Henkel US would prefer!?! He said he didn't know why, I made sense to him what my concern was then stated it was Henkel US who decides my prescription coverage. So who decides Henkel US? Aetna? Caremark? I know it's all about money money to who exactly I don't know.
Who sits in the board room and decides what is really important for the employees, employees spouses, their kids to take preventative measures. To not continue paying the companies share of money.
I would think Henkel US would want this or maybe they don't.
Zero Weight loss medication coverage. Caremark's mission statement: To improve the lives of those we serve by making innovative and high-quality health and pharmacy services safe, affordable and EASY TO ACCESS.
Lie - Only if you are covered, after you go through pre approval which takes 72 hrs if marked urgent, 30 days otherwise. It Is Not Easy.

Wilmington, NC