Suzan J.

I placed an order on the 28th of September, I received it on October 1st. As soon as I got my extensions and replacement tape, I knew I had to return it. The extensions were only 10 pieces when I thought it was a full head of hair. No where on the website did it say how many pieces of extension you are given. It is made to look like you are getting enough hair for your full head. Also the "platinum" blonde color is super yellow. Hey sent me a return label and I got the package in the mail on October 2nd. They said it took until October 13th to receive my order. When I called on the 14th to ask about my return. I was told they just received my return and it could take 2-3 days to process the return and get my refund once they get the product. I emailed them on October 16,3 days after they received the product and said It might not be processed until Monday. I am sorry, but you took my money immediately. Idk why it took so long to get mailed to them, or if they are lieing, but 14 days to receive a refund is a but ridiculous to me. I just want to warn everyone that if you are not happy with your product, don't expect a refund quickly.