I had one buyer who sent a picture of a ripped bag who said it happened in shipping. Etsy returned her money. Since it was a tea item I could not even accept a return. A couple months later Etsy said one of my products was prohibited. At the same time they allowed 10 other sellers to sell exactly the same tea. They removed all of my items even though they were not the same. If they do not remove my suspension I will sue in small claims. This is easy to do. Sincerely Mojave Trails