Dear Susan S, indeed we can not cancel the shipped order, but if customer don`t want the order, they can refuse to sign and we can refund after it is returned. Next time you want to cancel an order, please contact our online customer service quickly to avoid the loss. Could you please offer your order number or email address you used for order? We will give you a reasonable solution. Best regard, Banggood Team.
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Dear Susan S, indeed we can not cancel the shipped order, but if customer don`t want the order, they can refuse to sign and we can refund after it is returned. Next time you want to cancel an order, please contact our online customer service quickly to avoid the loss. Could you please offer your order number or email address you used for order? We will give you a reasonable solution. Best regard, Banggood Team.