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Purchased an item. It started to discolor so they told me to send pics then eventually send it to them. I did it got to the warehouse and after saying they could to anything about it they would send it back. Guess what for 2 weeks they withheld that my item got lost in the warehouse. I have never in my life heard such, still in shock. I ended up calling they have in mind most of the contact was via email. Before the call they told me to confirm
My shipping address back which i did. Not telling me that they were looking for my item due to it getting lost at the warehouse. They ended up refunding me and I actually recieved 10 less when THEY were at fault. Im still extremly pissed and shocked. Worst customer service i have ever encountered. 2 months of emailing and I still ended up super disapointed. I bought an item pid for it. It never came back and I ended up giving them free money, seriously?!
Tip for consumers:
If you want better service check other legit websites. You can always purchase directly from the original website regarding the brand. If they dont have it contact customer service and they will tell you legit retailers. Dont shop at Mytheresa!!!!!!!!!
Susanne L.'s review of MYTHERESA earned 3 Very Helpful votes
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