This was my first time buying tickets online. The seating chart was very helpful because I have never been to the venue and I wanted to know exactly where I would be sitting. The site was easy to use, but when I wanted to buy tickets, the ones I had wanted the day before were gone. Had to pay more for the row behind. Was not happy with the surprise fee at the end. The 7.95 fee was mentioned with the ticket price but not the higher fee. Had to pay almost 50.00 more that I was not expecting to pay. Overall the process was good. My sister and I are really looking forward to this concert!