susan n.

Love the selections!

Received the card in fairly decent time however whenever I called the customer service was rude and acted like I was a second class citizen. I was merely trying to restore my credit standing after a financial loss. Once I received the card, I began m, aking a few small purchases. I have paid the balance each month. This month I had a family emergency. My father took ill with cancer and had to rush out of state. I paid the minimum due of $25.00 on a balance of 85.00. Well, this was a big mistake. The payment didnt post for days, which caused it to be late. I was charged $25.00 late fees on balance and an additional $25.00 which I did not authorize from my checking account. Now, errors happen, however when I notified my bank they confirmed It was debited twice! So now my $25.00 minimum payment became 75.00 plus interest and now my balance is 148.00
This is fraudulent. To make matters worse, I received a letter threatening me that I have exceeded my credit allowance., while traveling my card would not work, and now I owe half of what I had available.
It is terrible that large companies think they can get away with these acts.
I intend to follow thru with the consumer reporter in my state and give them the details. I have already contacted a agency who has advised me to report this to the authorities.
Hopefully before I have to take measures, the next call I make to the corporate officer who wrote the nasty letter to me, will review the case and see how unprofessional and scams they are performing.
I urge you to be cautious when dealing with this company.